Shipping Policy

Since your child cannot try on the clothing ordered online, before purchase, we recommended that you place your order early to allow ample time in case a size exchange is need; ordering at least four weeks in advance of an event will give you sufficient time.

Using the product specific garment size chart located on the product page and comparing to your child’s measurement will drastically reduce the need to make a size exchange. Need help? Email us!

Shipping days are the same as business days; these are Monday to Friday and exclude weekends, US Holidays and days USPS and/or UPS does not operate.

Our products are either special order or in stock. The delivery time frame stated on the shipping method selected at checkout will let you know when you can expect your order to deliver.

Domestic Shipping

We also offer Expedited, 4 Day and 3 Day shipping within the Continental USA. These shipping options refer to the delivery date and not a specific carrier shipping method. In many cases these items are shipped UPS and can deliver to a physical address only (no PO boxes).

Rush Shipping is not available on a few select products.These products will note this on the ‘Additional Info’ tab on the product page; these items can ship with Standard/Economy shipping only.

Sorry, we do not offer Next Day Air or Saturday delivery with UPS.

Approximate Delivery Dates located on the selected shipping method are an approximation of the delivery time and shipments may deliver early or later than this date. Please allow an additional 2-3 days to account for any unforeseeable in transit or shipping delays. We cannot and do not guarantee delivery dates; our delivery time is an estimated arrival time.

International Shipping (We Ship Worldwide!)

Handling time is already included in the stated delivery time frame displayed on your chosen shipping method. Packages can be tracked by visiting USPS.com and entering the tracking number provided.

 

Standard Shipping International is the most budget friendly shipping option; however, it is the slowest. The delivery time can take between 2-6 weeks (depending on the ship to country) from the order date. The shipping option will note the time frame and the package can be tracked through US

Priority Shipping International can be expected to deliver in approximately 11-20 business days (business days are Monday to Friday) from the order date.

Express Shipping International can be expected to delivery to you in approximately 10-17 business days (business days are Monday to Friday) from the order date.

International Customs and In Transit Delays are possible on international shipments and our approximate delivery time does not account for unforeseen delays. We cannot be responsible for unexpected delays with customs; unfortunately these types of delays are completely out of our hands.

International Customs Taxes & Duties Fees: Recipients of international orders may be subject to import duties and taxes which you are responsible to pay before your Postal Service will deliver the shipment to you. These fees are not charged by nor are they responsibility of Rachel’s Promise and/or the United States.   This type of fee is a tax collected by your countries government (not the United States) and knowing about these taxes and/or fees is the recipient’s responsibility as a resident of the country that is collecting the tax.

 

Additional Information

Cancel An Order: If you need to cancel your order please email us with a cancellation request before it ships by clicking this link: http://rachelspromise.net/cancellation-requests.

Change An Order: If you need to change your order before it ships please email us with your order number, the item number you need to change and the item you want instead (please note that an order change may delay the delivery time on the order).

Change Your Order’s Shipping Method: Please contact us no later than 48 hours from order placement to change your shipping method (additional shipping costs may apply).

Refused Delivery or Undeliverable as Addressed:  If you refuse delivery, without written approval, a fee will be deducted from refund and shipping will not be refunded (See Fee List). If open our shipments then choose to reseal and refuse it (refuse shipments are not the same as return/exchange) the merchandise will be returned to you and sale will be deemed final. If your order is undeliverable due to the incorrect address entered on the order at checkout we will contact you with the option to reship to a corrected address; if reship is not wanted fees will apply and shipping will be non-refundable.

 

Free Shipping is Contingent: We incur postal costs on every order we ship, however we offer a promotion in which domestic customers can receive free shipping on orders totaling $50 or more (we pay the shipping for you).  This free shipping applies to customers who purchase and keep their merchandise and partial or full order returns may cause the order total to fall under the $50 minimum order requirements for free shipping. If the remainder of the order, after merchandise return, falls under the $50 min. order requirement then the standard flat shipping cost of $4.95 will be deducted from the refund. Order total is merchandise cost (after coupons/discounts, less shipping charges and taxes); return shipping is the responsibility of the customer.

 

Possible Shipping Delays may occur on large international orders over $300 and e-checks as these payments need adequate time for the funds to fully clear before merchandise is shipped. This may cause delivery to occur after the noted delivery time frame (delivery times frames are based on instant payment).

 

Out of Stock & Backordered Merchandise: Sometimes items are out of stock or backordered and we will to notify you by email as soon as possible if your product is unavailable for immediate shipping. You will have an option to backorder, change your order or cancel the item or entire order. In very rare cases an out of stock item may not be available for a backorder option; these orders may be automatically canceled, an email notification and special coupon code will be sent.

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