Return Request Form

Please copy the form below and paste into email or a document program to fill in then email the completed form to

Full Billing Name



Order Number



Order Date



Item Number(s) (Sku’s) being returned



Size being returned



Reason for Return



Indicate NEW Order Number




All sales are final with a courtesy one-time exchange in the same style for color or size. No returns for refund without a new order exchange.

  • You may exchange your major apparel merchandise within 30 days from the original delivery date; returned merchandise must arrive to Rachel's Promise no later than 30 days from receipt of delivery (shoes & accessories cannot be returned or exchanged).
  • Be sure to place a new order for the new size or color needed (sorry we do not 'swap' items). Place a new order for the new apparel size needed then file for an RA#. Upon return of the exchange merchandise the returned item will be refunded (allow 1-2 weeks for refund to be issued after return is received). Over-Order returns are prohibited (purchasing 2 or more items on a single order to try on or see which is liked best with the intention of returning the unwanted items); over-orders are not exchanges and a return for over-ordered items will be refused.
  • Exchanges are available for major apparel items: Dresses, Suits, Tuxedos & Gowns, Pants, Shirts & Vests.
  • Exchange fees apply on customized, custom made, specialty, Communion gowns and large order exchanges. (Fees may apply).
  • Shoes & accessories are final sale & cannot be exchanged. See full final sale list by visiting the Return Policy or Exchange Policy pages.
  • Returns without a valid RA# on the outside of the package will be refused & returned to sender unopened; please ensure that you receive a return authorization number and instructions before returning merchandise!
  • Only return authorized merchandise. If additional or unauthorized items are in the returned package the entire return will be refused, returned to sender and deemed final sale.
  • Please note that tags must be fully attached.
  • Please Read Our Return Policy in its entirely before submitting this form.

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