Contact Us

Please feel free to contact us with questions, concerns or suggestions!

Contacting us by email or completing the form below will elicit the fastest response as email assistance is available 24 hours a day, 7 days a week. 

 

E-Mail:

 
sales@rachelspromise.net
auto@rachelspromise.net
returns@rachelspromise.net (Return & Exchange inquiries are conducted by email only)

Please feel free to email us 24/7 with any questions you may have and our support staff will respond as soon as possible.  

We believe in giving our customers the best service available, our online staff will often view and respond to emails around the clock.

Return and exchange questions are conducted through email only at returns@rachelspromise.net (telephone representatives cannot assist with returns or exchanges). 

 

Telephone:

You are also welcome to telephone us:

864-718-5365

Please leave a detailed message on our automated answering system with your name, contact info, order number or item number, and your questions, comments and/or concerns. A telephone representative will call you back within 1-2 business days (Monday-Friday, excluding weekends & US holidays).

 

Hours:

Monday to Friday - 9:00am to 4:00pm (EST)

 

Notice:

If you prefer to contact us and reach our automated answering system, please be sure to leave a brief message with your name, contact info, and a short summary of any comments, questions and/or concerns.

One of our telephone customer service staff members will get back to you within one to two business days.  

(Please note that an email reply may be sent instead of a call back; Please check your email for a response.)

 

 

 

 

 

 

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