Conditional Fees

Conditional Fees Information:

Missing parts or disassembled products are considered a cost liability by Rachel's Promise and if merchandise is returned to us disassembled or missing minor accessories we pass these costs on to the customer; it is easy to avoid fees by returning merchandise in the condition it was received.

Other return conditions may apply, please see full fee list below. Sorry, fees are not negotiable.

  • Missing Flower Pin: $3.25
  • Missing Sash: $6.00
  • Needs Reassembled: $5.00
  • Custom Designed Merchandise (customer requests to have item changed but not altered): 15%
  • Unattached Tags will result in a Refused Return – Under NO Circumstance do we reattach tags!! 
  • Refused Package or Return to Sender Fee:

    Refused, unclaimed or return to sender packages are inconvenient, expensive and leaves us with special order items that may be hard or impossible to resell because of our strict Quality Guidelines. As such we will contact you to inquire about reshipment and will reship the item for a flat $6.95 reshipment cost. If the customer does not want reshipment we charge a 30% restocking fee and original shipping costs are non-refundable (in the event of free shipping a flat shipping fee of $6.95 will be deducted). These fees are deducted from the refund.
  • Exchanges in which the Merchandise Being Returned Totals $150 or More: 15%
  • Communion Dress Return/Exchange Fee on Dresses Totaling $80 or More: 15%
  • Over-Orders (Contact us at auto@rachelspromise.net for details).
  • Returned Merchandise Without an Exchange (if allowed) - Return Fee: 20%.
  • Returned Merchandise Without an Exchange Returned for Merchandise (Store) Credit (Not a Refund) - Return Fee: 0%.
  • Reverse Free* Shipping (Free shipping is promotional for our customers who keep their merchandise). Returning merchandise in which the remainder of the order drops below the $50 free shipping Minimum Order Requirement will have shipping costs deducted from their refund or store credit: $6.95.
  • Cancellation Fee: 20% or $10 Minimum (Whichever is greater).

There are no exceptions to our fee list.

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