Cancellation Request Form

Cancellation Request Form

Orders being processed may be canceled before shipment. Please complete the form below and email to sales@rachelspromise.com

Since many of our products are special order or custom items which are specifically ordered with the sole purpose of fulfilling a customer’s order cancellation fees apply.

No exception to cancelation fees, however, this fee is converted to online merchandise (store) credit in the form of a gift certificate that is available to you for future use on the website. No expiration date, no minimum order requirement and can be combined with free shipping and/or coupons (cannot be redeemed for cash, has no cash value).

TO CANCEL AN ORDER

  • Orders can be canceled up to 72 hours (3 days) after the order is placed without incurring a fee.
  • Cancelations after 72 hours (3 days) from order placement will incur a 10% cancelation fee or a $5 minimum fee, whichever is larger.

ORDERS THAT CANNOT BE CANCELED

  • Sorry, We cannot cancel any order after 7 days from order placement
  • Orders that have been shipped.
  • Orders with 5 or more apparel products cannot be cancelled after 24 hours from order placement as large orders are ordered in specifically to fulfill the order.
  • Orders with the following shipping methods: “Rush”, “3 Day”, “2 Day” or “Next Day”. These are sent to the manufacturer and begin processing immediately and cannot be stopped.

 

 

Order Number

 

 

Full Billing Name

 

 

Email Address

 

 

Item Number or Entire Order

 

 

Reason for Cancelation

 

 

Complete form and email to sales@rachelspromise.com  Please read the policy noted here in its entirety. Completing this request does not constitute guarantee of cancelation. If approved refund issued in 5-7 business days. Cancellation notification will be sent via email.

                                                                                                                                                                                               

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