Business Hours Are:
Contact Us by Email (Fastest Response Time)
Unable to View Your Order Online? Creating a Rachel's Promise account during checkout is optional, however, if an account is not created during checkout the order will not be viewable online. Creating an account after the order is placed will not show previous orders, this will only show orders placed after the account was created. To view orders online please create an account during checkout.
Telephone Support (Returns/exchange inquiries are conducted by email only - never by telephone)
IMPORTANT NOTICE ABOUT TELEPHONE SUPPORT: Telephone calls are not answered by a live representative but are automatically answered by an answering system. Call backs are made within 2-3 business days in the order in which they are received.
WHEN CALLING please do not call repeatedly only to hang-up - this WILL NOT RESULT IN A LIVE ANSWER, it will only clog the telephone system from other customers who want to leave a message. The telephone system answers automatically - not a live person. Please leave a message, *only once is needed* as leaving multiple messages may result in multiple call backs. You will be called back in 1-2 business days (M-F). If it is urgent email us, emails are answered 24/7 usually within a couple of hours.
BEFORE CALLING US PLEASE LOOK TO SEE IF YOUR QUESTIONS IS AMONG THE ‘MOST COMMON’ QUESTIONS BELOW – PLEASE DO THIS FIRST (it will just take a moment to check to see if you answer is below – call backs are made in 2-3 business days but you may find your answer immediately right here)
We are an internet based company and therefore emailing our knowledgeable customer care team will elicit a much faster, more thorough response. To email our customer care team please send email to Rachelspromise.firstname.lastname@example.org. Online email support is available 24 hours a day, 7 days a week.
If your email address is on file with us, we may email a response in leau of a call back so please check your email (including your spam folder) for a response.
Please include all information that may be pertinent to your question as missinginformation may lead to a longer call back time or no call back. To call please dial 864-643-2400; call backs will occur within 1-3 business days, during normal business hours of: Monday to Friday 8:00am to 4:00pm EST.
Rachel's promise is an online retailer, so communication and contact fromRachelsPromise.net will always be in the form of email. If we need to contact you, we will do so via the email address on file with Rachel's Promise. This includes but is not limited to: order confirmations, notifications, shipping notices, any questions we may have, possible order problems, out of stock notices, order updates, some telephone inquiries or possible cancellations that may occur.
This is our principal form of communication so please check your email often and ensure that the email address on file with Rachel's Promise is your primary email.
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